Allround ICT-employee

AWL Careers | Some things we don’t automate

Do you want to be the go-to person for IT matters within a leading international high-tech organisation? If so, we would like to hear from you!

You hold an MBO level 4 ICT qualification and preferably have at least one year of work experience. Are you a recent graduate? We would still be happy to speak with you.

Experience with Microsoft Active Directory/Entra ID and Windows operating systems (Windows 10/11, Windows Server).

Basic knowledge of virtualization solutions such as VMware or Citrix is an advantage.

Strong command of both Dutch and English, spoken and written.

You are ambitious, eager to learn, reliable, and customer-focused.

A pleasant and varied working environment within a supportive and ambitious team.

A competitive salary between €3.400 and €4.200 gross per month, depending on your experience.

A challenging work environment where you can develop yourself with a high degree of autonomy.

A comprehensive benefits package (in accordance with the Metalektro collective labour agreement), including 27 vacation days and 13 ADV days.

Plenty of opportunities for professional development, access to our AWL Academy with over 50 training programs, and participation in our wellness program, “Boost Your Life.”

As a versatile IT officer, you are the first point of contact for IT-related reports within the AWL organisation, which has offices in the Netherlands, China, the USA, the Czech Republic, and Mexico. You provide support and guidance to users, both remotely and on site. In addition, you are responsible for analysing and resolving faults and issues with systems and applications. You work closely with colleagues to tackle complex IT challenges, document incidents, and contribute to the improvement of internal processes. You also proactively monitor systems to detect and address problems at an early stage.

We fill our vacancies through our own recruitment department. We therefore do not welcome unsolicited approaches in relation to this vacancy.

Unsolicited profiles, CVs or candidate proposals from agencies (in any form whatsoever) will be regarded as direct applications from the candidate themselves. No rights may be derived from these, and no remuneration is payable in respect of them.

You start your day full of energy. After grabbing a cup of coffee, you get to work. You begin by checking the ticketing system and reviewing any support requests that need priority. Because of the time zone differences, you often start with tickets from China.

After taking care of all urgent requests, you move on to resolving outstanding tickets, helping colleagues with their technical issues. This can include anything from resetting passwords to troubleshooting network problems, such as configuring VPNs and similar tasks. You may also be asked to assist with recovering lost data or resolving issues with business software.

After lunch and a walk outside with your colleagues, you continue working on your tickets and document common issues and solutions in the knowledge base. You then see in the ticketing system that a new colleague will be starting in a few weeks. You start setting up their account and the required hardware, such as a laptop or smartphone.

Colleagues from the U.S. and Mexico come online, generating new requests. You evaluate these support tickets based on priority and begin resolving the most urgent issues.

The day has flown by! You finish up your work and shut down your laptop. Feeling content, you head home.

Resolving incidents through the ticketing system or over the phone

Onboarding new employees (accounts, access rights, hardware)

Organizing and managing various IT documents

AWL stands out for its commitment to being a good employer, with ‘caring for others’ at its core. Learning from one another and collaborating on innovative high-tech solutions are central to our approach. Colleagues are engaged, and there is ample opportunity for personal and professional development. This creates a dynamic environment where opportunities and ideas are embraced. We believe in our people! Down-to-earth and straightforward, at AWL you work in an international setting with passionate professionals. With offices in the Netherlands (HQ), Czech Republic, China, Mexico, the United States, and the United Kingdom, we work hard and together with over 700 colleagues to deliver global productivity for our customers.

For role-related inquiries, please contact Arno Rook, Team Lead IT Operations, at [staat bij de werkgever]. For questions about the recruitment process, please contact Priya Jhorai, Corporate Recruiter, at [staat bij de werkgever]. AWL-Techniek does not accept unsolicited assistance from intermediaries, recruiting agencies, or other third parties regarding its vacancies. Resumes submitted by such parties (in any form) to any AWL employee without a valid written request from our Corporate Recruiter or HR colleagues will be considered public information, and AWL will not be liable for any compensation.