Service & Support Manager - LATAM

Field Service Engineer | São Paulo, Brazil | AV Flexologic

Based in São Paulo, Brazil  |  Full-time  |  Extensive regional travel

B.V. is seeking a Field Service Engineer to join its global Service

& Support division, based in São Paulo, Brazil. This role provides

on-site installation, maintenance, troubleshooting, and repair services

equipment at customer sites across Brazil, Argentina, Chile, and

Central America. The successful candidate will work closely with the

Service & Support coordination team (Alphen aan

den Rijn, Netherlands) and the Monterrey and Bangkok offices to ensure

consistent, high-quality service delivery across the region.

role is structured as an independent contractor engagement: the

engineer will operate through their own Brazilian legal entity (CNPJ /

"PJ" — pessoa jurídica) and issue a monthly invoice (nota fiscal) to AV Flexologic for services rendered, rather than being hired as a CLT employee.

Perform installation, commissioning, preventive maintenance, and repair of AV Flexologic equipment at customer sites.

Diagnose and resolve technical issues in the field, escalating to engineering or product specialists as needed.

regularly within the São Paulo area and across Brazil, as well as to

Argentina, Chile, and Central America, for scheduled and emergency

Provide clear, timely reporting on service visits, parts usage, and customer feedback to the Service & Support coordination team.

Maintain professional communication with customers, distributors, and internal stakeholders in Portuguese, Spanish, and English.

Support training of local customer technicians where applicable.

Maintain assigned company equipment (vehicle, tools, laptop, phone) in good working order.

This is a field-based, travel-intensive role. Expected travel coverage includes:

São Paulo metropolitan area and state (base region, most frequent travel)

Other regions of Brazil, as service demand requires

Travel frequency will vary by season and customer install base; candidates should expect travel for a significant portion

of working time, including multi-day international trips. A valid

passport and the ability to obtain visas/work authorizations for the

degree or vocational qualification in mechanical, electrical,

mechatronics, or industrial engineering (or equivalent hands-on field

Prior experience in field service, industrial equipment maintenance, or a similar customer-facing technical role.

Fluent Portuguese (native/near-native) and working proficiency in English required; Spanish strongly preferred given Argentina/Chile/Central America coverage.

Valid driver's license; comfortable with frequent independent travel.

Strong troubleshooting mindset, customer service orientation, and ability to work autonomously in the field.

hours may be billed as an extra line item on the monthly invoice, or

offset with reduced availability in a following period, as agreed

20–25 business days per year with no invoice reduction, by mutual agreement (contractual, not statutory)

9 fixed federal holidays, plus movable holidays (see list below) — no service expected, no invoice reduction

October 12 – Our Lady of Aparecida (Patron Saint of Brazil)

November 20 – National Black Consciousness Day (federal holiday since 2024)

addition, Good Friday and Corpus Christi are movable, date-dependent

observances, and Carnival (February/March) is technically an optional "ponto facultativo" day rather than a mandatory holiday — in practice, it is observed by the vast majority of

Brazilian employers. State and municipal holidays (e.g., São Paulo

city/state-specific dates) may add further non-working days depending on

exact work location. On request holidays can be traded for work days in mutual agreement.

Covered by AV Flexologic for company travel.

Company credit card for business/travel expenses

vehicle — to be assessed based on actual travel patterns and territory

size; if not provided, a vehicle/mileage allowance will apply for local

Visit our website for more details on AV Flexologic: www.flexologic.nl

For information about the position or for providing you CV please contact us via [staat bij de werkgever]

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