IT Support Specialist at Careerscape Austin, TX

IT Support Specialist job at Careerscape Austin, TX, US - chavaholt.nl

IT Support Specialist Job at Careerscape, Austin, TX

We are supporting our client on a search for an IT Support Specialist who will be the friendly, capable face of IT for a fully remote team. This is a hands-on seat where you will own the day-to-day help desk, drive SaaS hygiene, and partner with security on the basics that keep the company humming.

You will work fully remote across US time zones. We are open to junior IT support and help desk professionals, sysadmins ready for a remote role, and career changers with prior tech support exposure.

Serve as the first point of contact for employee IT requests across Slack, email, and tickets

Troubleshoot Mac, Windows, and mobile device issues

Manage SaaS app provisioning, deprovisioning, and access reviews

Handle onboarding and offboarding workflows for hardware and accounts

Maintain laptop inventory, shipping, returns, and asset tracking

Support video conferencing, networking, and basic IT infrastructure

Document common issues, FAQs, and runbooks for the help desk

Partner with security on MFA, SSO, endpoint security, and policy enforcement

1 to 3 years of IT support, help desk, or systems administration experience

Comfort troubleshooting macOS, Windows, and common SaaS tools

Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, and Okta or similar IdP

Strong written communication and a service mindset

Reliable home office and ability to overlap US business hours

CompTIA A+, Network+, or Google IT Support certification a plus

Fully remote work environment with flexible hours across US time zones

Competitive base salary with annual reviews

Generous paid time off, paid holidays, paid sick leave

Home office setup support and monthly tech stipend

Job Type: Full-Time | Work Type: Remote | Industry: Information Technology | Experience: Entry

Full time, Remote work, Home office, Flexible hours

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