(Services) Technical Director

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Backbase acquires Kasisto, leading industry shift to Agentic Banking

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As a Technical Director, you are the technology leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with Delivery and Sales Leaders, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence.

You have the technical breadth and depth to drive solution designs with architects, partner closely with engineering leaders and lead from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale.

Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You are able to zoom-in to details to work hands-on with architects and engineering leaders when needed. You bring clarity, confidence, and commitment to every interaction while shaping outcomes.

Take full technical ownership of the client accounts, acting as the technology leader across all workstreams.

Accountable for the technical success of the account from pre-sales through implementation, production readiness and post go-live evolution.

Use your technical and product expertise to define and drive our clients’ technical strategy.

Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization

You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap

Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

Partner with Delivery leaders to create delivery plans that balance time to market and quality needs.

Ensure technical quality and compliance with platform best practices across all squads, raising the bar for engineering practices and delivery standards. You guide and influence Engineering leaders to achieve this.

Act as the technical face of Backbase towards the client’s senior stakeholders, from engineering teams to CIO-level conversations.

Serve as a role model by being hands-on when needed - unblocking technical issues, supporting squads, and ensuring progress. You lead Architecture Review Boards, review solution designs and govern decisions.

Overall experience of 10+ years and 5 years of management experience with solid technical background, including experience in software and systems architecture;

You have led enterprise-grade software delivery, preferably in financial services or regulated industries;

You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift.

Having a cloud certification (e.g. Azure Certified Solutions Architect) is a plus;

You thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure.

You have a deep understanding of DevOps, CI/CD, Observability and SRE practices and you ensure operational excellence is part of delivery.

You have excellent communication and stakeholder management skills, equally comfortable with engineering teams and CXOs.

You are passionate about building strong engineering cultures, mentoring teams, and setting a high bar for engineering excellence.

You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent relevant industry experience.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Real support built for the long game. We invest in the people who build the product, not just the product.

Real support built for the long game. We invest in the people who build the product, not just the product.