Senior Technical Writer / Senior Documentation Engineer

Backbase | Senior Technical Writer / Senior Documentation Engineer

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Senior Technical Writer / Senior Documentation Engineer

Senior Technical Writer / Senior Documentation Engineer

Talk about a wow office space! Backbase Cardiff is based in the historic Bonded Warehouse: Atlantic Wharf in Cardiff Bay. Constructed in 1861, it's one of the first warehouses built in Cardiff Docks. With excellent transport links and a breathtaking view of the Quay waterfront, this trendy, warehouse-style office will definitely make you reconsider working from home.

The Senior Documentation Engineer is the documentation authority for a value stream (department). You manage the documentation system, information architecture, AI workflows, quality standards, and strategic direction for your domain. Your documentation is vital for implementation teams and partners that integrate the Backbase software in the bank's software ecosystem. You actively seek out users' feedback and use it to improve the documentation and the documentation system.

Documentation system: Manages the AI-powered documentation system that is based on docs-as-code and Git. Continuously improves the tools and processes and kills bottlenecks.

Documentation skills: Produces developer documentation and functional documentation with a clear separation in content types. Enforces writing style guidelines, terminology, templates, grammar, and spelling. Is hyperfocused on quality, seamless content flow, and avoiding bloat. Owns the information hierarchy of assigned documentation sets. Acts as a documentation authority within the value stream and advises teams on their documentation needs.

Technical and domain knowledge: Understands the readers' SDLC and how documentation plays a vital role in their work. Has a basic understanding of software development. Has a deep understanding of the products delivered by their value stream and can connect it to the wider Backbase platform. Quickly learns new functional domains and is able to interview R&D product managers to understand the product. Can converse easily with R&D developers to assess technical documentation needs or check technical details. Translates this technical and domain knowledge into effective instructions for AI-powered tools.

Legal and support terms: Understands the support terms and the legal impact of the documentation.

User advocate: Knows the target audience and their documentation needs and pain points. Translates this knowledge into strategic advice to the value stream leadership.

Experience: 4-10 years as a documentation specialist, technical writer, or equivalent, in the field of developer documentation.

Education: Either a Bachelor/Master's degree in software engineering/related field (combined with professional-level language proficiency) or university-level analytical skills (combined with professional-level language proficiency and a strong aptitude for technology)

Accountability: Tracks work items vigorously, routinely spots gaps and bugs and creates appropriate work items. Keeps their promises. Manages their calendar, inbox, messages, meetings, and office attendance as a professional.

Prioritization: Focuses on delivering customer value, responds quickly to user requests, divides time across release-related work, bug reports, and improvements.

Growth mindset: Seeks out learning opportunities, asks for feedback, asks questions, and helps others to learn and grow. Challenges decisions when they have a concern. Actively participates in group meetings and makes their voice heard during discussions. Suggests and leads improvement projects.

Stakeholder management: Communicates pro-actively, keeping managers and stakeholders actively updated. Raises issues with the appropriate team or leader. Follows-up with people. Suggests changes to value stream leaders and discusses their requests and suggestions as an equal.

Teams: Builds confidence and trust with their teams through reliability, predictability, and transparency of process and output. Models best behavior to fellow team members and holds them accountable for quality.

Collaboration: Establishes a fruitful collaboration with teams and fellow documentation engineers. Balances helping others and saying no. Practices active listening and clear communication. Focuses on problem solving. May coach and supervise less experienced team members.

Process: Follows established processes and communicates these with their teams. Drives improvements to processes.

Projects: Oversees a large or complex documentation project with various stakeholders from beginning to end.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Real support built for the long game. We invest in the people who build the product, not just the product.

Real support built for the long game. We invest in the people who build the product, not just the product.

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