Senior Backend Engineer (Application Support)

Backbase | Senior Backend Engineer (Application Support)

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Senior Backend Engineer (Application Support)

Senior Backend Engineer (Application Support)

Connected with our other BDCs around the globe, Guadalajara is powered by a high-performance team. Our collaborative nature and drive for constant learning and improvements build a great vibe. There’s also the opportunity for immense professional growth and a strong leadership culture - letting you decide how big of an impact you want to make!

At Backbase, we build AI-powered, secure, enterprise-grade digital banking software used daily by millions worldwide. With seamless integration, unified data, agentic AI, and a complete banking suite built for every line of business, you'll be building the next generation of banking.

We are seeking a Senior AI applied software Engineer strong backend software engineering experience to own the health of our production systems by resolving complex escalations and driving automation. Our core backend relies heavily on Java, Spring Boot, and microservices orchestrated via Kubernetes.

In this role, we embrace a T-shaped engineering profile. You will anchor your work in your deep expertise of the Java ecosystem, while utilizing AI tools to operate across the wider tech stack.

Rather than just closing tickets, you will use AI and agentic workflows as force multipliers to optimize our support processes, automate repetitive triage tasks, and permanently resolve underlying system defects. You will serve as a technical authority who mentors peers and raises the bar on how we handle application support in a modern, cloud-native environment.

End-to-End Troubleshooting: Take ownership of complex escalations by debugging Java and Spring Boot code, tracing issues through REST APIs, and resolving bottlenecks in our microservices architecture.

AI-Driven Automation: Lead the adoption of agentic tooling, LLMs, and AI automation to streamline incident triage, log analysis, and repetitive support workflows as you identify system pain points.

Infrastructure Navigation: Monitor, debug, and maintain application stability within a Kubernetes-orchestrated containerized environment.

Technical Authority: Act as the highest escalation point and go-to resource for your peers. Review root cause analyses critically and mentor the team on modern, AI-native support practices.

Strategic Problem Solving: Identify trends in system failures, lead cross-system investigations, and plan major code refactoring or automation initiatives to prevent recurrence.

Quality Excellence: Balance rapid incident response speeds with long-term system maintainability, championing performance and reliability standards.

Experience: 5 to 8 years of strong backend engineering expertise and application support.

Core Stack Mastery: Deep, hands-on programming and debugging expertise with Java and the Spring Boot framework.

Architecture & Infrastructure: Extensive experience building or troubleshooting RESTful APIs, microservices architectures, and Kubernetes clusters in production.

Operational Readiness: Willingness and ability to participate in an on-call rotation and respond to out-of-hours emergencies as part of a global "follow the sun" model.

AI Tooling: Demonstrated experience (or strong aptitude and interest) in utilizing AI-driven tools (e.g., AI coding assistants, automated log analyzers, LLM-driven scripting) to optimize workflows and automate operational tasks.

Core Competencies: You are a sound technical judge. You can anticipate how a bug fix will impact a distributed system and communicate architectural trade-offs clearly to both technical and non-technical stakeholders.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Real support built for the long game. We invest in the people who build the product, not just the product.

Real support built for the long game. We invest in the people who build the product, not just the product.

Backend Engineer (Application Support) Backend Engineer (Application Support)