Junior Project Manager & Service Delivery Coordinator

Junior Project Manager & Service Delivery Coordinator | Xibis

Junior Project Manager & Service Delivery Coordinator

Are you organizationally strong, communicatively skilled, and energized by customer contact?

Help build successful projects and satisfied customers

Are you organizationally strong, communicatively skilled, and energized by customer contact? Do you want to work on challenging IT projects and be responsible for the quality of our services? Then the role of Junior Project Manager & Service Delivery Coordinator at Xibis is the right fit for you.

Due to our growth, we are looking for an ambitious professional who wants to develop at the intersection of project management, service delivery, and customer success.

As Junior Project Manager & Service Delivery Coordinator, you are responsible for coordinating projects and monitoring service delivery at our clients. You support implementations, optimizations, and change processes, monitor progress, planning, and budgets, and ensure that agreed service commitments are met. You are the connecting link between clients, consultants, and management.

Coordinating and supporting implementation, optimization, and improvement projects at clients.

Monitoring planning, budgets, risks, actions, and project progress.

Organizing and preparing project, progress, and steering committee meetings.

Drafting project reports, action item lists, and management reports.

Monitoring Service Level Agreements (SLAs) and service performance.

Identifying deviations and initiating improvement actions.

Maintaining contact with clients regarding progress, services, and expectations.

Supporting consultants and management with operational and strategic client issues.

Contributing to the continuous improvement of processes, service delivery, and customer satisfaction.

A completed Bachelor’s or Master’s degree.

Strong communication skills in Dutch and English.

A structured, analytical, and results-oriented working style.

Interest in project management, service delivery, and client relationships.

Affinity with IT, ERP systems, and business processes.

A proactive attitude and the ability to maintain an overview.

You are energetic, take initiative, and find it natural to follow up on actions and keep commitments.

You are energized by client contact and take ownership of results.

Ambition to grow into a role with greater responsibility.

A varied role with a great deal of responsibility and client contact.

Working on challenging projects for prominent clients.

Intensive guidance from experienced project managers and consultants.

Training and certifications such as PRINCE2, Agile, Scrum, or ITIL.

Excellent opportunities for advancement toward Project Manager, Service Delivery Manager, or Program Manager.

A market-competitive salary, a company car or gross car allowance, and excellent secondary employment benefits.

An informal, professional, and entrepreneurial work environment.

An employment contract of 32 or 40 hours per week.

At Xibis, we work together on innovative solutions for leading companies in the manufacturing industry. As a Servicedesk Coordinator, you get the opportunity to support our clients in their growth and optimization using the powerful solutions from Infor.

Are you ready to develop yourself as a Junior Project Manager?

We look forward to your application and would love to chat with you. Fill out the form and we will contact you to get acquainted.