Service & Support Engineer

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Do you enjoy working with cutting-edge technology, solving complex technical challenges, and working directly with customers around the world? At Additive Industries, you’ll play a key role in ensuring our metal additive manufacturing systems perform at their very best.

Responsibilities

We are looking for a Service and Support Engineer to join the Additive Industries’ Customer Lifecycle Support team. This multidisciplinary team is responsible for all service and support activities within Additive Industries, from system handover by the production team until end-of-life arrangements at our customers. The Customer Lifecycle Support team is an important interface between the customer and the Additive Industries team (research and development, engineering and sales). Next to that the Service and Support Engineer is also an important commercial ambassador.

You understand that a well-prepared execution of system installations, upgrades, replacements and maintenance is key to maximize the value of the Additive Industries’ metal additive manufacturing system. Preparations will start with the factory acceptance test of the system where you will cooperate with the production team. You will coordinate the shipment to the customer and execute the system installation and setup of the system at the customer’s facilities. The installation is completed with a site acceptance test and a training for our customer’s operators and technicians. After a successful installation, continuous condition monitoring, maintenance, performance evaluation, diagnosis, upgrades and problem solving are an important part of your job. You will provide support remotely and if required on-site to maximize uptime. You will be the first and direct contact person for a limited number of customers where you have completed installations.

As part of your training, the first months you will join the operations team, to gain full understanding of the systems we build.

The ingredients for a successful performance are in sum:

Reporting

The Service & Support Engineer reports to the Team Lead Services EMEA & APAC.

Knowledge and experience

Education:

Bachelor’s degree in Mechanical Engineering, Control- or Electrical Engineering, Software Engineering, Industrial Automation or similar.

Work experience:

Culture Additive Industries

Additive Industries is a young and fast growing professional organization. We have developed a strong pragmatic team attitude in which we work and experiment together in achieving our joint goals. We are looking for a broad range of people with diverse backgrounds to join our organization. We have formulated the following personal traits contributing to our company culture: