Technical Service Coordinator / First-Line Support

Technical Service Coordinator / First-Line Support - Dieseko Group Founding your future

Technical Service Coordinator / First-Line Support

https://werkenbij.diesekogroup.com/aanmaken-sollicitatie-incl-autorisatie-prs/standaard?VcSn=13

Dieseko Group brings together the strengths of Piling & Vibro Equipment (PVE) and International Construction Equipment (ICE) . As a global leader in innovative foundation equipment, we design, manufacture, and supply high-quality machines, including vibratory hammers, impact hammers, drilling rigs, power packs, and clamps.

Driven by a clear vision, we help our customers gain a competitive advantage by delivering technologically advanced foundation equipment combined with specialist expertise. In addition to supplying equipment, we provide rental services, maintenance, overhauls, and the fast delivery of spare parts, ensuring maximum reliability and continuity for customers worldwide. Under the PVE and ICE brands, we serve customers in more than 50 countries through both direct sales and a strong international dealer network. With locations in the Netherlands, the United States, Australia, and Poland, Dieseko Group has established a strong global presence.

Innovation and sustainability are at the heart of our strategy. Our ambition is to achieve zero-emission construction sites by 2030 and contribute to a cleaner, more sustainable future for the foundation industry.

As a Technical Service Coordinator / First-Line Technical Support, you are responsible for the seamless coordination and successful completion of service requests worldwide. You are not only the first point of contact for technical issues but also have the technical expertise to provide customers with effective first-line technical support.

Acting as the key link between our customers, field service engineers, and internal departments such as Engineering and Production, you ensure that service activities are executed efficiently and professionally. Planning comes naturally to you, enabling you to deploy the right specialists with the right expertise and spare parts to customer sites at the right time.

You are also responsible for accurately documenting both internal and external claims, ensuring that all relevant information is recorded correctly. This documentation provides valuable feedback for departments such as R&D Engineering, helping them identify opportunities to further improve product designs. Whether supporting customers or collaborating with colleagues, your contribution is essential to delivering outstanding service and continuously improving our products.

Experience as a Field Service Engineer , First-Line Technical Support Engineer , Work Preparation Engineer , Technical Service Coordinator , or in a comparable technical role.

Strong affinity with engineering and, preferably, experience with foundation and construction equipment.

Knowledge of and affinity with mechanical, electrical, and/or hydraulic systems.

Excellent coordination and organizational skills.

A proactive problem solver who can adapt quickly and perform effectively in a dynamic environment.

Strong administrative skills, including the accurate documentation and timely registration of claims.

Good command of both English and Dutch, spoken and written. Knowledge of German is considered an advantage.

A challenging position within a globally operating and innovative company.

Freedom and responsibility – we trust your expertise and give you the autonomy to make an impact.

Plenty of opportunities for personal development and career growth.

A dynamic and informal working environment driven by passion, innovation, and teamwork.

A competitive salary of up to €5,303 gross per month, excluding an 8% holiday allowance.

Excellent secondary benefits, including 40 days of annual leave and an attractive pension scheme.

A permanent contract from your very first working day.

The opportunity to actively contribute to a more sustainable future for the construction industry.

Does this opportunity match who you are and what you're looking for in your next career move? Apply today and help us achieve our mission: Founding the Future!

Do you have any questions about this vacancy? Feel free to get in touch.

Please send your CV or any questions to Fabienne Meijer, Recruitment Lead, Dieseko Group, at [staat bij de werkgever] .

Interested in this vacancy or would you like to receive information without obligation?

Feel free to contact Fabienne: [staat bij de werkgever]

https://werkenbij.diesekogroup.com/aanmaken-sollicitatie-incl-autorisatie-prs/standaard?VcSn=13

At Dieseko Group, we like to make the application process personal and straightforward. This way, you know exactly what to expect, from the first contact to your first day at work.

After receiving your application, we will contact you by email or phone. Together, we will assess whether your experience and ambitions match the position and our organization.

Step 2: Introductory meeting and in-depth discussion

During one or more interviews, you will meet your future manager and colleagues. We will discuss your background, motivation, and the specifics of the position in more detail.

Is there a match from both sides? Then we will discuss the employment conditions together and make sure everything is clear before you start.

Congratulations and welcome to Dieseko Group! After the formal completion, your onboarding will begin. We will ensure a warm welcome and a great start to your career at Dieseko Group.

Craftsmanship, teamwork, and technical pride are central to us. As a Dutch manufacturing company, we approach impressive projects with a down-to-earth mentality and create worldwide impact. Our organization is characterized by an open and informal working atmosphere, where colleagues help each other, celebrate successes together, and have room to grow. We offer freedom, responsibility, and plenty of opportunities for development: in the workshop, at the office, or ‘in the field’. Our strength lies in entrepreneurship, innovation, and collaboration. From engineering to the final product, we provide everything needed to create sustainable solutions that make a difference!

In my role, I connect teams worldwide and internally, so that we can deliver our machines on time, correctly, and completely. It is precisely this combination of international dynamics and cross-departmental collaboration that gives me energy.

What I like most about working at Dieseko is that every day I get to work with technology and its various components.

Here at Dieseko, I can assemble a 1000-kilo machine from a whole pile of parts; it's a bit like combining Lego and Ikea.

Team lead vibratory hammers and continuous improvement specialist

What I like most about working at Dieseko is the variety in the work; every day is different, and the machines we make have so many steps that every day is a challenge.

I am creative every day; there is always something new to discover and develop.

Dieseko is a truly wonderful company and a great family to be a part of, so I would like to say to everyone, "come and join us".

At Dieseko, you have many opportunities, a lot of freedom, and there is always room for growth.

I have been working here for almost four years and I enjoy going to work every day. In addition, we also have fun company outings.

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