Customer Service Support for Bol.com

Bol.com is one of the largest e-commerce websites in the Netherlands. Also, it is the market leader in the field of online sales of books, entertainment products, electronic devices and toys.

Visitors of the online department store have access to over 6 million products with just one mouse click, including new and second hand Dutch and international books, music, DVDs and games, notebooks, software, mobile phones, LCD and plasma televisions, e-readers with tens of thousands of e-books and a photo album service.

You will be part of a team, ensuring a competent and friendly customer service experience over the phone and via e-mail.

Listen to customers’ questions and concerns, and provide answers and solutions;

Troubleshooting regarding orders, deliveries, payments and returns;

Provide information about digital products;

Escalation and rerouting of issues to other departments.

CRUE and NIF (documents to work in Portugal)

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