Technical Support Engineer/ IT Field Service

Onsite Field Services Technician/ IT Technical Support

Location: Schiphol, Netherlands (M-F 8am to 5pm)

Long Term role

Immediate interviews!

About the Role

Onsite Field Services Technicians provide hands-on end‑user IT support at corporate locations as part of managed services operations. They deliver timely, reliable assistance for hardware, connectivity, and infrastructure issues requiring in‑person or advanced remote troubleshooting.

Responsibilities:

Hardware Support

• Physical setup and configuration of desktops, laptops, peripherals, and office equipment.
• Diagnose and repair hardware issues, including component replacements (hard drives, memory, monitors).

Device Refresh & Replacement

• Manage refresh cycles, deploy new devices, and retrieve retired equipment.

IMAC Services

• Perform Install, Move, Add, Change tasks for hardware and software.

Customer Interaction

• Represent IT professionally and communicate clearly with end users.
• Maintain service records and update tickets in ITSM tools (e.g., ServiceNow).

Qualifications

• Strong proficiency in hardware setup, configuration, and troubleshooting.
• Familiarity with Microsoft products and IT Service Management processes.

Required Skills

• Hardware diagnostics and repair
• Device setup and configuration
• Microsoft ecosystem familiarity

Apply Now!