ITSM AI Support Engineer
Next Ventures·Apeldoorn·ICT & data·zzp·thuiswerken mogelijk·geplaatst 28 juli 2026·reageren tot 28 juli 2027·nog niet gecontroleerd
Vacaturetekst
I’m recruiting for a Service Desk Process & Agentification Lead to support a major Service Desk automation and AI transformation programme.
- Analyse current Service Desk and ITSM processes
- Map incident, service request, ticket routing, entitlement, SLA and escalation workflows
- Identify repetitive manual activities suitable for automation or agentic support
- Build and prioritise a backlog of automation opportunities and pilot use cases
- Translate process documentation into runbooks, decision trees and agent-ready instructions
- Define human approval points, governance and boundaries for safe automation
- Work closely with Service Desk teams, process owners and platform/tool teams
- Experience with ServiceNow, SAP for Me, SAP Cloud ALM or similar platforms
- Strong understanding of AI-assisted workflows and human-in-the-loop controls
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Bron
Wij zagen deze vacature op de website van de werkgever. Daar staat de actuele tekst; wijzigingen na 30 juli 2026 zien wij pas bij de volgende controle. De werkgever gaf 28 juli 2027 op als laatste dag om te reageren. Wij hebben deze vacature na het vinden nog niet opnieuw gecontroleerd, dus hij kan inmiddels vervuld zijn.