Sales & Customer Support Manager

WhisperPower is an international technology company that develops innovative energy solutions for the maritime sector, mobile applications, and industrial projects. With operations in over 50 countries, we serve our professional clients through a global network of approximately 500 dealers and 30 importers.

Thanks to our strong position in the B2B market, we are in a phase of further professionalization and growth.

To support this growth, we are continuously working on optimizing and modernizing our commercial and service processes. For example, we are implementing tools such as Jira, Slack, and a CRM system, and we are building a future-proof, structured dealer and service organization.

That's why we are looking for a  Sales & Customer Support Manager  The structure improves processes and elevates the team.

As Sales & Customer Support Manager, you are responsible for everything related to Customer Support and Sales Support within WhisperPower. You ensure that our customers receive professional and consistent service. At the same time, you ensure that commercial processes from the field sales team run smoothly – from quotation to order.

You own the CRM, the service process, and the dealer experience, and play a key role in professionalizing our commercial operations. You manage a team of 4 employees in total and work closely with the sales team.

Manage, coach, and develop the Sales & Support team

Bringing structure to the division of labor and priorities

Ensure timely and correct follow-up of deals

Improving commercial workflows and documentation

Designing and improving the service process

Implement and optimize ticketing (e.g., via Jira)

Setting up and improving a help center / knowledge base

Monitoring service quality and response times

Ownership of the CRM system and data quality

Gaining insight into pipeline and performance

Improving collaboration between sales, service, and operations

Initiating and implementing process improvements

Customer satisfaction (CSAT / NPS) structurally improves

Reduce response and resolution times for service requests.

Makes the service process scalable and structured

Ensures that the CRM is actively and correctly used

The follow-up of quotes and orders improves

Repeat orders and dealer satisfaction increase

Minimum of 5 years of experience in a similar role (e.g., sales support, customer support, or operations)

Experience with modern tooling such as CRM systems, Jira, and Slack

Demonstrable experience in improving processes and workflows

This is the type of person we are looking for

Strong communication skills (Dutch and English)

Seamlessly switches between sales, service, and technical roles.

A key role in the further professionalization of WhisperPower

Plenty of scope to shape processes and systems yourself

Direct impact on customer satisfaction and commercial growth

A compact team where you can make a big impact

Do you want to build a scalable commercial organization and play a key role in our growth? Then contact our Growth Manager via:  [staat bij de werkgever]

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