Supervisor Customer Service

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?

The Customer Service Supervisor is responsible for:

Functional management of a customer service team

Steer trainings and organize feedback sessions with employees

Responsibility for personnel planning, personal control and for ensuring an efficient and flexible organization

Analyze the operational level of the customer service and initiate and formulate improvements

Ensuring smooth operational processes in customer service, as well as customer satisfaction and the "Passion for Service" mission statement

Setup of a cross-functional cooperation with sales and operations in order to improve the operational efforts

First contact person for external customers, customer service organizations in the group and for internal interfaces

Safeguard and guide cost efficiency on all levels.

Successfully completed studies in the field of business administration or relevant professional experience in logistics

Min. 5 years of experience in airfreight field required

Natural leadership abilities, eagerness to learn and willingness for personal development

Have an outstanding customer and service orientation and manage to inspire our customers with your "Yes We Can" attitude even in critical situations

High degree of initiative, commitment and assertiveness as well as empathy and a pronounced ability to solve conflicts

You are a maker and love to develop creative solutions

Very good analytical and abstraction skills as well as a quick understanding and comprehension of operative processes

Wegens groei en uitbreiding van werkzaamheden zijn we voor Rutges Cargo Europe op zoek naar en (aankomend) Transport Manager

Voor een van onze relatie in Rotterdam zijn we op zoek naar geschikte kandidaten voor de rol als Teamleader Oceanfreight

Fr8 Cargo Aviation Management & Recruitment BV

Fr8 Cargo Aviation Management & Recruitment BV

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