COR Remote Monitoring Expert EMEA

COR Remote Monitoring Expert EMEA - Make it in the North

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As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As an EMEA COR Remote Monitoring Expert, you will play a critical role in maximizing customer uptime and service excellence for one of BD’s most strategically important diagnostic platforms across the EMEA region.

Reporting to the EMEA DS Remote Services & Instrument Performance Manager and operating within the Diagnostic Solutions Technical Services team, you will leverage advanced monitoring tools, technical expertise, and data-driven insights to proactively identify performance risks, assess service cases, and drive timely interventions. Working closely with Remote Support, Field Service, Quality, and regional leadership teams, you will lead escalation activities, coordinate corrective actions, and help ensure optimal instrument performance.

Monitor BD COR system performance and proactively identify potential risks to customer operations.

Review and prioritize monitoring alerts, escalations, and service cases, ensuring timely and effective resolution.

Provide expert technical guidance to Remote Support and Field Service teams across the EMEA region.

Support remote diagnostics, troubleshooting, and case management to improve service efficiency and customer uptime.

Analyze performance trends and recurring issues to drive preventive actions and continuous improvement.

Contribute to product readiness, upgrades, and field corrective actions in line with regulatory and quality requirements.

Collaborate with cross-functional teams to strengthen service governance and operational excellence.

Maintain accurate documentation, escalation management, and reporting in compliance with BD processes and quality standards.

Degree in engineering, electronics, physics, life sciences, or a related technical discipline, or equivalent experience.

Significant experience in field service, remote technical support, instrument support, monitoring operations, or service operations within diagnostics, medical devices, or a similarly regulated technical environment.

Strong technical understanding of connected systems, software, networking, and troubleshooting workflows; familiarity with LIS and database environments is a strong advantage.

Demonstrated ability to assess complex operational situations, prioritize effectively, and make sound decisions in a fast-paced customer support environment.

Experience working across functions and influencing stakeholders in an international organization, with a structured and disciplined approach to service governance and quality compliance.

Experience using service systems, monitoring tools, dashboards, and case management platforms; ServiceMax and Azure DevOps experience is an advantage.

Experience working with Databases, SQL queries and Python is an advantage.

Excellent communication skills in English, with the ability to communicate credibly with technical teams and cross-functional stakeholders; additional European languages are a plus.

Willingness to travel across EMEA when required up to 10%

Will you become our new COR Remote Monitoring Expert EMEA?

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