IT Engineer Contact Center

Vacature IT Engineer Contact Center in Amsterdam

Do you want to design and operate a cloud-based contact center platform that supports critical customer interactions? As a Senior CCaaS DevOps Engineer, you take end-to-end ownership of platform capabilities across NICE CXone, APIs, and telephony integrations. You ensure secure, reliable, and compliant solutions while enabling seamless omnichannel experiences. Your work directly impacts customer service operations and contributes to building scalable, future-ready digital platforms within a sustainability-focused bank.

In this role, you’ll take ownership of our CCaaS platform capabilities from concept to delivery and continuous improvement. You’ll help shape seamless customer experiences by connecting NICE CXone with our internal systems and designing reliable voice and telephony integrations. Together with colleagues and partners, you’ll explore new opportunities to enhance the platform, implement secure API solutions, and embed security and compliance into everything you build. You’ll also play a key role in maintaining platform reliability, resolving critical incidents, and turning complex integration challenges into practical, innovative solutions.

You will join an international, multidisciplinary DevOps team within the Customer Interaction & Conversational grid. The team brings together engineers, data specialists, and product professionals from diverse backgrounds and nationalities. We work in an agile, DevOps-driven setup with a strong focus on collaboration, shared ownership, and continuous improvement. Knowledge sharing, experimentation, and learning from one another are core to how we operate. You will collaborate closely with internal stakeholders and external vendors in a complex CCaaS ecosystem, contributing to scalable and resilient platform solutions. We work in a hybrid model, with at least one day per week in the office to support collaboration and team alignment. As part of a bank committed to sustainability, we focus on building digital solutions that improve efficiency, reduce operational waste, and support long-term, responsible innovation.

Experience as a DevOps, Platform, or Cloud Engineer

Strong hands-on experience with cloud platforms (preferably Azure)

Proven experience securing applications and APIs using:

Experience securing REST API exposure via API gateways

Strong understanding of transport and application protocols:

Experience with voice and telephony integration is a strong plus

Hands-on experience with CI/CD, automation, and scripting (e.g., Python)

Experience working in complex, vendor-driven environments (CCaaS ecosystem)

Strong ownership mindset and proactive problem-solving skills

We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing.

An attractive gross monthly salary based on a 36‑hour work week, including holiday allowance and a flexible benefit budget.

An excellent pension scheme, ensuring that you are well prepared for the future.

Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you.

Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually.

Five “Banking for better days”: extra days off that you can use for personal development or volunteer work.

Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.

An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.

You can find more information about our employment conditions and salary scales in our Collective Labour Agreement (CLA), which applies to this vacancy.

Are you interested? Then respond online to this vacancy. We would like to get to know you.

Your Future: Inclusive, Innovative, Sustainable

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone are a crucial foundation, as we strive for an inclusive culture where all employees feel seen, heard, and valued. Our vision of being a personal bank in the digital age aligns perfectly with the demand for surprising insights and innovative solutions, born from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, conducting annual reviews to ensure equal pay for equal work. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.

“Er zijn altijd nieuwe systemen en technieken die wij kunnen inzetten bij ons werk. We zijn telkens aan het innoveren, daardoor blijf ik mezelf uitdagen.”

“Wiskunde gaat over problemen oplossen met logica, niet over getallen. In mijn werk gaat vooral om het menselijk gedrag achter de cijfers. Dat voorspel ik met de modellen die ik bouw.”

“We hebben zo veel technieken en programmeertalen in huis. En we ontwikkelen steeds weer nieuwe producten. Als IT’er kun je bij ABN AMRO onmogelijk vastroesten.”

“Wereldwijd is ABN AMRO een van de drie grootste clearing-partijen. Toch is ons team niet enorm, dát maakt het zo uniek om hier te werken.”

​​​“Het idee blijft dat je heel technisch moet zijn voor IT-werk. Toch zie ik dat anders: het is júist een creatief vakgebied.”

“De combinatie tussen probleemoplossend denken en technologie vind ik het leukste wat er is.”

“Verandering is de enige constante, en daarvoor moet je blijven leren, ontwikkelen en kijken of dingen anders kunnen.”

3 We nodigen je uit voor een of meerdere interview(s)

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